Policies

EVERYTHING TO HELP ANSWER YOUR QUESTIONS BELOW

RETURNS

As our pieces are hand-crafted we do not accept returns.

If your item has a defect or arrives broken you must contact LELE+ELISE within 72 hours to receive a replacement.

  • We do not accept returns as each piece is handcrafted and made. If there is a defect LELE+ELISE must be contacted within 72 hours to be eligible for a replacement. All items must be in new condition with original packaging. Customers will be responsible for return shipping. All items will be inspected once received and the client will receive an email on the return status. If the item is accepted the client will receive a new, or fixed item. If denied because of signs of wear the client will be notified in further detail and will receive their original piece of jewelry in 5-7 business days.

  • All returns purchased from a retailer are subject to the retailer’s individual store policy.

  • Please contact us if there’s an issue with the chain or earring hooks. Pricing will depend on the item but we are more than happy to help to replace it.

  • Please email us at LeLeEliseCO@gmail.com

F+Q

MATERIALS

  • Sterling silver is an alloy made of 92.5% pure silver and 7.5% other metals, usually copper. This combination increases the metal's durability while retaining its silver luster.

  • Our moissanite gems are lab grown jewels with nearly zero imperfections. These stones are eco-friendly and cost-friendly.

  • Our Diamonds are sourced and derived from a clean and healthy place. We receive our orders from a reputable source in NY and his mission is to only provide the diamonds with no history.

  • Store your luxe jewelry in a bag or a box when you are not wearing it. Also store your item out of a high humidity area to help.

  • Both are Sterling Silver. Regular cleaning is beneficial.

  • We support other small businesses in the US for our designs, production, and materials.

    Our jewelry boxes are purchased by a small business in Ukraine.

    Other materials are recycled or a part of the cause for a small carbon imprint.

ORDERS

  • Each piece of jewelry is made once the order is received. Please expect 4 weeks to be able to process, create, and ship your item.

  • Once an order is received your piece will be packed and shipped promptly. You may choose between standard shipping or express shipping at extra cost. All items require a signature. Once a signature is received LELE+ELISE is no longer liable for any packages.

  • Please choose express shipping at checkout. You may contact us as well at LeLeElise@gmail.com to provide any further requests.

  • Some items may be a seasonal design but please contact us! We are very capable to replace the item if we can! Pricing will be 1/2 the cost.

KEEP ME IN THE LOOP

KEEP ME IN THE LOOP